Welcome to Trove! We are committed to ensuring that your jewelry reaches you securely and in a timely manner. Please review our shipping policies below.

Shipping Information

• Processing Time:
  • Orders are typically processed within 3-5 business days
• Shipping Locations:
  • We ship across Canada and to the United States.
• Shipping Methods & Delivery Times:
  • Within Canada:
    • Standard Shipping: 3-7 business days.
  • To the U.S.:
    • Standard Shipping: 7-10 business days.

  Delivery times may vary depending on your location and carrier delays.

• Shipping Costs:
  • Within Canada:
    • Standard Shipping: Calculated at checkout.
    • Free Shipping: On orders over $69 CAD
    • Expedited: Calculated at checkout.
  • To the U.S.:
    • Standard Shipping: Calculated at checkout.
    • Free Shipping: On orders over $89 USD
    • Expedited: Calculated at checkout.

International Shipping

At this time, we primarily ship within Canada and to the United States. For inquiries about shipping to other countries, please contact us at [Insert Email Address].

Order Tracking

Once your order has shipped, you’ll receive an email with tracking details. Use the provided link to track your package until it arrives.

Customs and Duties for U.S. Orders

For orders shipped to the U.S., please note:

• Customers are responsible for any applicable customs fees, duties, or taxes required by U.S. regulations.
• These charges are not included in the shipping cost and are payable upon delivery.

Damaged or Lost Packages

• Damaged Items: If your Jewelry arrives damaged, please email us within 48 hours of delivery at contact@trovese.com with photos of the damage. We’ll work to resolve the issue quickly.
• Lost Packages: If your package is marked as delivered but hasn’t arrived, contact us at contact@trovese.com or reach out to your local carrier for assistance.

If you have any questions about our shipping policies, feel free to use our contact form link below.

Thank you for shopping with us!