Privacy Policy
Effective Date: 06/03/2025
Last Updated: 03/03/2025

1. Introduction

Welcome to TROVE (“Company,” “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our website, purchase our products, or interact with us in any way. By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information from you:

  • Personal Identifiers: Name, email address, phone number, billing and shipping addresses.
  • Payment Information: Credit/debit card details or other payment information (processed securely by third-party payment providers).
  • Order Information: Details of purchases made, order history, and preferences.
  • Technical Data: IP address, browser type, device information, and browsing behaviour on our website.
  • Marketing Preferences: Your choices regarding receiving promotional communications from us.
  • Social Media Interactions: When you engage with us on social media platforms, we may collect information from your public profile.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.
  • Communicate with you regarding your orders, inquiries, and customer support.
  • Improve our website, products, and customer experience.
  • Send marketing communications, promotions, or offers (only with your consent).
  • Detect and prevent fraudulent activities and security threats.
  • Comply with legal obligations and enforce our terms and policies.
  • Conduct customer feedback surveys to enhance our services.

4. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

  • Service Providers: Payment processors, shipping companies, and IT support providers to facilitate transactions and services.
  • Marketing Partners: With your consent, we may share your data with marketing agencies to provide tailored promotions.
  • Legal Authorities: When required by law or in response to valid legal requests.
  • Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Customer Rights

Under Canadian privacy laws, you have the right to:

  • Access and Review Data: Request access to the personal data we hold about you.
  • Correction Requests: Request corrections to inaccurate or incomplete data.
  • Withdraw Consent: opt out of marketing emails at any time using the unsubscribe link.
  • Data Deletion: Request deletion of your personal information, subject to legal and operational limitations.
  • Restrict Processing: In certain circumstances, you may request that we limit the processing of your data.
  • Data Portability: Request a copy of your personal data in a commonly used electronic format.
  • Lodge a Complaint: If you believe your privacy rights have been violated, you can contact the Office of the Privacy Commissioner of Canada.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, use, or disclosure. These include:

  • Secure socket layer (SSL) encryption for online transactions.
  • Restricted access to personal data within our organization.
  • Regular security audits and updates to prevent vulnerabilities.

However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalize content. Cookies help us:

  • Remember your preferences and shopping cart items.
  • Understand user interactions and improve website performance.
  • Deliver targeted advertisements based on browsing behaviour.

You can manage your cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Your continued use of our services constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at: Email: contact@trovese.com